We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
- Items can be returned within 14 days of delivery.
- Items must be unused, in their original packaging, and in the same condition you received them.
- Proof of purchase is required for all returns.
Exchanges
- We accept exchanges for a different size or colour within 14 days of delivery.
- Items must be unused and in original packaging.
Non-Returnable Items
- Items marked as final sale or clearance.
- Items that have been used or damaged after delivery.
How to Initiate a Return or Exchange
- Contact us at [your email address] with your order number and reason for return.
- We will provide you with return instructions and a return address.
- Ship the item back to us. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.
Defective or Incorrect Items
If you received a defective or incorrect item, please contact us immediately at [your email address] and we will arrange a replacement or full refund at no cost to you.
For any questions, please don't hesitate to reach out to our support team.